AE TOOLS TECH SUPPORT
Our support team excels in providing assistance for computer programming, immobilizer and security concerns, tool functionality, and beyond.
Unmatched Excellence
We go the extra mile by offering live over-the-phone and Internet-based remote support. Picture us right there with you, connected to your PC via the Internet, guiding you through any challenges. Our commitment goes beyond mere support; we empower our customers to become self-sufficient, ensuring they can efficiently care for their clients.
What You Get With Our Tech Support
We provide comprehensive support, including the setup of hardware and necessary training. 1,2
Our assistance extends to guiding you through the software update process and ensuring optimal tool functionality.
Additionally, we offer expertise in on-car computer programming, key programming, key cutting, and module programming.
1 Additional support packages are required for J-2534 OEM software packages.
2 Additional support packages are required for setup on personal laptops (included on AE Tools & Computers Custom Laptops).
What We Don't Support
We're committed to optimizing your shop's efficiency and meeting your customer's needs. While our support package encompasses a range of services, there are certain tasks we can't extend our time to.
Password Management
For secure password storage, we recommend Google Sheets, KeyPass, or 1Password. Safeguarding your log-ins is crucial.
Diagnostic Services
As each situation is unique, we don't provide direct diagnoses. We encourage resolving issues beforehand and suggest diagnostic services from platforms like iATN and Identifix.
Manufacturer & Tuning Software
Unfortunately, we don't offer Free Manufacturer software or support non-OEM software such as HP Tuner, MaxxECU, and others.
Internet Troubleshooting
We cannot configure your Wi-Fi router or change your router settings. If your internet is slow or blocking pages, we recommend getting with your IT Team.
Electrocuted / Flooded Vehicles
Unfortunately, we do not provide support for vehicles that have been lightning-struck, flooded, destroyed in an accident, or bench programming.
FAQs About Support
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We provide support on a lot of makes and models, although, we cannot assist with flooded or electrocuted vehicles. We also do not support bench programming. We do support older vehicles, but we allot only a certain time to program them, any time after the decided time frame will result in an additional payment.