In a League of its own
When it comes to support, nobody in the aftermarket does it like AE Tools & Computers. Our support team offers over the phone and Internet-based remote assistance for computer programming, immobilizer and security-related issues, tool functionality, and more. We’re actually live on the car with you, logged in via the Internet to a PC at your location.
AE Tools & Computers New Ticketing System go to https://support.aetools.us
To better serve the customer and to make sure your issues are handled to completion. We have developed this fast way for support, allowing us to contact you directly bypassing waiting on hold.
Creating a ticket will email you a ticket number that is used to reference the exact issue you are trying to resolve.
After you have created the support ticket you can simply reply to the email on this support issue and have direct communication with our team.
This new ticket system will allow tracking and accountability to resolve your issues by our support team.
The new system allows you to attach screen shots and information that we need to know for each issue inside of that exact ticket number for a faster resolution to your issue.
As this ticket system progresses you will be able to use the internal knowledge base to help find your fast fixes by logging in and searching.
- Complete hardware setup and training, as necessary* **
- Assistance with the software update process
- Tool functionality
- On-car computer programming, key programming, key cutting, and module programming
*Additional support packages are required for J-2534 OEM software packages.
**Additional support packages are required for setup on personal laptops (included on AE Tools & Computers Custom Laptops).
Our Support does NOT include:
- Password Management (Google Sheets and RoboForm recommended)
- Pinpoint Vehicle Diagnostics (Motoshop, iATN, and Identifix recommended)
- Free Manufacturer Software
Scan tool repair is not included in the package, but is available for an additional charge on an as needed basis.
This support is included with all tools purchased through AE Tools & Computers…for the life of the tool. Yearly support packages are available if tools were purchased through another distributor.
The days of sending cars back to the dealership are over. We’re here to make sure you’re equipped with the RIGHT tools for YOUR shop and supported for the life of the tool, ensuring that you can make more money, and keep your customers at your shop!
Welcome to a world you’ve always dreamed of in the aftermarket.