Hi everyone and welcome. This is the second of a three-part article we started last month. The previous article was titled Why Factory Diagnostic Scanners are now Critical to Modern Vehicle Repair. Yeah, it’s a pretty dry title, but the information and the possibilities are super hip.
This month we follow-up with Why AE Tools is the Premier Resource for Factory Scanners. If you’ll give me a pass on another stiff title, I think you’ll find the article that follows will more than justify your interest. And as usual, at the end you’ll find my “Try to watch this and not laugh” closing.
Other good companies sell and support some factory scanners. A few even build custom computers. But to my knowledge, no other company provides computers, factory scanners and support for almost every auto manufacturer. This is a huge advantage. The accumulated knowledge, industry contacts, manufacturing capability, staff expertise, and product availability all dovetail into a seamless buying and support experience for their customers.
In buying my first factory scanner, a Chrysler MicroPOD II, my research had given me enough different purchase options I was thoroughly baffled, befuddled, and bewildered. After bemoaning my fate to one of the nation’s top trainers, he directed me to AE Tools. (Get a Quote for MicroPOD II-Click Here)
From my first phone call, relief started to wash over me as straight answers issued forth. I was in the excited and ultra-knowledgeable hands of Joey Hendrich, one of two AE Tools owners. The other owner, Mike Muck, is equally as studied and passionate.
After an intense half-hour discussion, I found I was filled to saturation with MicroPOD and wiTECH technical info. In fact, data leakage from my ears was just a head-tilt away. But the final decision to buy AE Tool’s MicroPOD II was not only easy, their bold promises materialized in short order.
Note: our wiTECH tour, while vital, does not negate the need to spend a solid undisturbed day learning any factory scanner and the supporting website. I personally work Sundays and take off Mondays.
A tall order, AE Tools supports what they sell for the lifetime of the product. What exactly does this mean? A quote from the AE Tool’s website says it best:
“Our support team offers over the phone and Internet-based remote assistance for computer programming, immobilizer and security-related issues, tool functionality, and more. We’re actually live on the car with you, logged in via the Internet to a PC at your location.”
There are more details on the AE Tools website Support tab, and they’re important. Please follow-up at https://www.aetools.us/support/.
Still a little murky on what all this means? The following example may help clarify the depth of this critical asset.
About a year ago, Motor Works bought an AE Tools Factory Honda MVCI diagnostic and programming interface tool. We recently programmed a Honda Pilot ignition switch for another shop while their service writer camped in our waiting room. No pressure right?
Note: programming is an exact science that isn’t. It does not obey its own rules. To paraphrase Murphy’s Law, “What can go wrong, will go wrong.”
So, in the middle of the procedure, the Honda software flashed a code about its inability to access the SD card in the MVCI. YIKES! With some quick study, we used various MVCI utilities allowing testing and reformatting of the internal SD card. A half hour passed. Then an hour. No matter what we did, the card would not reformat and reload. YIKES x 2!
A panicked call to AE Tools brought Bob Messino immediately on the line with a job saving answer. “We never use the MVCI to reformat the SD card. We always use a computer with a card reader.” BINGO!
Out came the card and it reformatted like a breeze in the computer. We reloaded the card data and finished programming the Pilot keys just as our clock clicked closing time. BINGO x 2!
Bob stayed with us on the phone until we were both certain the SD card was going to hold data.
He then phoned back an hour later to see if the key programming had been successful. He couldn’t have been more available if he was sitting in the passenger seat of our Honda Pilot.
AE Tools support saved both our job and our reputation, although apologies were profusely offered the other shop’s service writer for the length of time the programming required.
I call this support on steroids!
And with that, I see it’s time to bring this puppy to an end. Man, there is still so much to say. I guess I will just have to wait until next month.
Hint: Our next blog will feature AE Tools custom Durabook ruggedized laptop. WOW x 1010!
Thanks for Stopping By.
See You Soon,
P.S. Try to watch this and not laugh.