IC4 Interface Device Repair
Please follow the steps below to assist us to expedite the process.
- Please run IC4 Self Test, located in the Vehicle Diagnostics folder on PC desktop
- If the IC4 Self Test is able to report the Driver Version, Hardware Version, Firmware Version, and Test Result then please record them and provide them to us while emailing us. This will ensure a faster response in resolving the problem.
- If the IC4 Self Test reports "Unable to find or open the USB Port" for your IC4 USB Interface Device
- Please re-test if possible with another PC. If the result is the same then continue to the next step.
- Visit the "Tech Support" web-page for support request information. Please provide us with as much detail information with regards to the failure mode and/or what software does not work.
Please ensure you have provided us with your correct return email address and/or phone number.